DPLASER SERVICES
Thank you for purchasing the laser equipments of Shenzhen Dapeng Laser Technology Co., Ltd. and starting our sincere cooperation. Please read this page to understand the services we provide, and welcome your suggestions for our services so that we can continue to improve and serve our customers better. Whether you are a customer, one of our worldwide distributors, or simply someone interested in lasers, our unwavering commitment remains providing exceptional technical support and customer service.
The laser solutions provided by our company with efficient and comprehensive services, and it is our unchanging principle to protect the interests of users to the greatest extent. We regard service as the most important product. In order to achieve professional service, we provide users with comprehensive technical services and support including consulting, demand customization, equipment maintenance, and professional training. And promise to provide the best technical support and after-sales service to ensure that the equipment is running in the best condition.
- After sale service
DP LASER can provide the following services to each customer:
- We offer detailed user manuals with images for step-by-step learning. For each machine, we provide video tutorials to assist you in understanding any updates.
- 24-hour free technical support. If you encounter any issues during usage, our technical personnel are available to resolve them. We offer team meetings via platforms like WhatsApp, email, phone, Skype, etc., until all your queries are addressed.
- You are welcome to visit our factory at any time to gain knowledge about our machine equipment. We offer free training courses at our factory or online.
- On-site technical services are available. (We have professional engineers to handle machine installation, debugging, and maintenance.)
All the laser equipment information, parameters, product introduction, user manuals, user guides, troubleshooting, hardware and software knowledge you need can be obtained from this page as a file download! If you can’t find it, please contact us through the website.
Visit our YouTube channel to watch our latest product introductions and application videos, as well as product usage guides, troubleshooting and training videos. For further information, please contact us for more information.
Services for You
Dp Laser Technology Co., Ltd. has a full range of introduction product catalog and company introduction information laser series products pre-sale, after-sales technical consultation and service product technical proposal, discussion of product training, on-site guidance. Our years of experience project management experience ensure custom solutions are delivered on time & on budget.
After-sales Service Commitment
The laser equipment supplied by Dp Laser provides a one-year warranty (non-man-made and non-natural disasters), and all machine accessories provide factory prices after the warranty. Provide technical support, purchase Dp laser products, provide technical training for on-site operators, and technical services.
Customer Notice
Repair products must be accompanied by a description of product failure so that engineers can repair them as soon as possible. Write down the exact address, telephone number, fax, and contact person, so that the maintenance product can be returned for maintenance accurately.
Maintenance Responsibility
Maintenance fee: For products within the warranty, if there is a product quality problem, maintenance will be free. Due to improper use by the customer, the product is damaged, and a component fee will be charged. For products out of the warranty period, the amount of maintenance fees will be determined according to the degree of damage.
Customer Customization
We offer customised laser machines, process set-ups and specific production line designs adapted to customer needs and high levels of automation, which can increase processing efficiency several times over and dramatically shorten product lead times, resulting in significant economic benefits.